Reagent sales are considered final unless defective, and consumable sales only are returnable within six months of purchase if they are unused and in its original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In order to complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You can read more about our return policy here.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders.us07@sartorius.com.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders.us07@sartorius.com and send your item to: 300 W Morgan RD Ann Arbor, Michigan, 48108, USA

Shipping your return:
To return your product, you should mail your product to: 300 W Morgan RD Ann Arbor, Michigan, 48108, USA